Shipping policy
Processing Time
Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with tracking information as soon as your order ships.
Delivery Time
Standard delivery takes approximately 7–15 business days after dispatch, depending on your location. Large items such as the Care Bed may arrive in more than one package, which may be delivered at slightly different times.
Shipping Costs
We currently offer free standard shipping on all orders within the United States, including Alaska and Hawaii. For delivery to other countries, contact us at support@hapawpaw.com for a quote.
Tracking Your Order
Tracking numbers are sent to the email address used at checkout. If you have not received tracking information within 5 business days of your order, check your spam folder first, then contact us.
Delivery Issues
- Damaged on arrival: contact us within 7 days with photos — we will replace the item or issue a full refund including shipping.
- Lost or stuck shipment: if tracking shows no movement for 10+ business days, contact us and we will investigate with the carrier or reship.
- Wrong address: please double-check your shipping address at checkout. We cannot reroute packages once they are in transit.
If you have any questions, email us at support@hapawpaw.com — we reply within 24 hours.