Privacy policy
This Privacy Policy describes how Hapawpaw ("we", "us") collects, uses, and protects your personal information when you visit hapawpaw.com or make a purchase from our store.
Information We Collect
- Information you provide: name, email address, shipping address, phone number, and payment information (processed securely by our payment providers — we never store full card details).
- Information collected automatically: IP address, browser type, pages visited, and referring URL, collected via cookies and similar technologies.
How We Use Your Information
- Processing and fulfilling your orders, including shipping and returns
- Responding to customer service inquiries
- Sending order confirmations, shipping updates, and (with your consent) marketing emails
- Improving our website, products, and customer experience
- Detecting fraud and complying with legal obligations
Sharing Your Information
We share personal information only with the service providers necessary to operate our store, including payment processors, shipping carriers, and analytics providers. We never sell your personal information to third parties.
Cookies
We use cookies to keep your shopping cart working, remember your preferences, and understand how our site is used. You can disable cookies in your browser settings, though parts of the site may not function correctly.
Your Rights
Depending on your location (including California, the EEA, and the UK), you may have the right to access, correct, delete, or export your personal data, and to object to certain processing. To exercise any of these rights, email us.
Data Retention
We retain order information as long as required for accounting, tax, and legal purposes. Marketing data is kept until you unsubscribe or request deletion.
Contact
For any privacy questions or requests, email support@hapawpaw.com.