Refund policy
30-Day Return Window
You may request a return within 30 days of delivery. To start a return, email support@hapawpaw.com with your order number and a brief description of the issue. We will respond within 24 hours with return instructions.
Conditions for Return
- The item must be in its original packaging and in resalable condition.
- For hygiene reasons, the mattress is only returnable if unused, unless it arrived damaged or defective.
- Buyer is responsible for return shipping costs. We recommend using a trackable shipping method.
Refund Process
- Email us to request a Return Authorization before shipping anything back.
- Once approved, ship the item to the address we provide.
- After we receive and inspect the item, refunds are issued to your original payment method within 5–10 business days.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos. We will arrange a free replacement or a full refund including shipping — you will not pay return costs for our mistakes.
Order Cancellation
Orders can be cancelled free of charge any time before they ship. Once shipped, the order follows the standard return process above.
Non-Returnable Situations
- Returns requested more than 30 days after delivery.
- Items damaged by misuse, improper cleaning, or normal wear and tear.
If you have any questions, email us at support@hapawpaw.com — we reply within 24 hours.