Contact Us
We're here to help. The fastest way to reach us is the form below or by email at support@hapawpaw.com — we reply within 24 hours, 7 days a week.
Before you write
To help us solve your issue on the first reply, please include:
- Your order number (if your question is about an order)
- Photos or a short video if your question is about product condition, sizing, or damage
- Your dog's breed and weight if you're asking about fit or suitability
What we can help with
- Order status & tracking — we'll locate your package
- Returns & refunds — see our Refund Policy, then write to us to start a return
- Product questions — sizing, cleaning, height adjustment, setup guidance
- Caregiver advice — we talk to senior-dog families every day and are glad to share what we've learned
Response times
Email & form: within 24 hours, typically much faster. For urgent order issues, put "URGENT" plus your order number in the subject line and we'll prioritize it.